I got this question a few days ago from one of my customers. I think it could be useful to write this up because having a system connected to CloudIQ is very practical. There are lot of benefits which the customer get without any additional cost (e.g., holistic view on their infrastructure including all storages from DellEMC, Connectrix SAN Switches & Directors, and VMware VMs in the environment as well as information about performance and performance anomalies, capacity and expected growth, health, advisories, firmware, email alerts, etc). In CloudIQ, there is an option to add me, or anyone who you trust, as an “Advisor” This option would allow to your Advisor see your environment on demand and potentially help you.

Unity XT in CloudIQ

To get knowledge about the benefits of CloudIQ, you can quickly watch my colleague Stew in his video.

Stew will explain you CloudIQ under 4 minutes

There are two ways to get Unity XT connected to CloudIQ. The main difference is in SRS which you will use for sending data to CloudIQ.

We can use Integrated or Centralized SRS, and I will focus in this article on Centralized SRS. If you have a single system or want a quick and straightforward solution, use Integrated SRS that is a part of every Unity XT system.

Integrated SRS in Unity XT

If you would like to use Integrated SRS you can watch this video guide.

How to connect Unity to CloudIQ with Integrated SRS

We have solved how to use Unity XT with Integrated SRS and now let us go back to the original point of this article, Unity XT with Centralized SRS, that sends data to CloudIQ.

I will always encourage you to go first to the „Product support page“ of the tool or product that the implementation requires.

DellEMC Support page result – “Product Support Pages”

You can see it in the search bar menu results on the top. When you click on this, you have all the vital information about the searched product.

During writing this blog post latest version of Secure Remote Service Virtual Edition is 3.44

Technical description of DellEMC SRS

What will be needed:

  • Once you have SRS configured and connected it is a time to connect Unity XT to your SRS and enable CloudIQ – all that is done inside Unisphere for Unity (in settings – gear symbol > Support Configuration > ESRS Support)
    • You will need to specify your newly installed SRS gateway IP and credentials
Secondary Gateway is for SRS HA only (not covered by this article)

Once this last step is done, you can check again in Unity Unisphere Settings > Support Configuration > CloudIQ that there is checked checkbox for “Send system data collected by ESRS to CloudIQ”.

Now it is finally time to visit CloudIQ portal and login with DellEMC Support Credentials used during the installation.

First CloudIQ login will take some time as it will try to find everything what you have configured under your new SRS Gateway

If your new system was recognized, you should be able to see it inside your CloudIQ.

  • If your system wasn’t found correctly, you could check CloudIQ Connectivity page to see “Not Set Up” systems or systems that “Needs Additional Setup”
“Not Set Up” systems or systems that “Needs Additional Setup”

If you would have trouble with your deployment, you can anytime ping the support that will always be keen to help you with your infrastructure from us.

You should end up with this nice and clean interface with complex view on your environment.

If you would like, you can access CloudIQ Simulator and see CloudIQ Demo Account with many examples before actual CloudIQ use.

CloudIQ Simulator

You can get additional help inside CloudIQ

Help page inside CloudIQ

Sources used for this article: DellEMC Support Site, DellEMC CloudIQ